Contact / Terms & Conditions

Please contact Elizabeth via email
elizabethcrossleymua@gmail.com
or
via facebook or Instagram

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TERMS AND CONDITIONS

These terms and conditions apply to makeup/hair services provided by Elizabeth Crossley ABN 80174382190. Upon booking a makeup/hair service with Elizabeth Crossley and her sub-contractors or affiliates, you agree to the following Terms & Conditions.

WEDDING BOOKINGS
All Wedding makeup Bookings Require a $100 Retainer/Deposit to secure a specific date. Wedding Day Booking is fully secure upon email confirmation of payment of deposit and payment cleared within bank account.
Official quotes are able to be sent to a client, this quote is for information purposes only and does not guarantee a booking. Pricing quoted as of Contract Date is final and is not subject to change.
PAYMENT
Final Invoice will be sent within the month leading up to the booked Wedding date. Invoice is able to be sent at any time prior to this if client requests. Payments can be made at any time and will be deducted from final invoice. Final Payment is required on or before the Wedding Date. If paying via bank transfer, funds are required to be cleared in bank account by the Wedding Date. Payments can be made via cash or bank transfer.
CANCELLATION OR CHANGE IN SERVICES/DATE
If cancellation by the client occurs within 2 months of Wedding Date a cancellation fee may apply. Retainer/Deposit is refundable if cancellation occurs prior to 6 months before the Wedding Date.
Service numbers are final as per 1 month prior to the wedding date. If changes occur to service numbers within 1 month of Wedding date there may be a cancellation fee or full payment required.
If a date change occurs Retainer/Deposit can be transferred to a new date pending availability, however, if date change occurs within 2 months of the Wedding Date there may be a fee incurred.
If the artist cancels at any time or if unable to perform her duties for any reason and not be able to find a replacement artist/s, the Retainer/Deposit paid or individual service payment will be fully refunded within two weeks.
Client agrees that a refund of 100% of the Retainer/Deposit is the only liability to Elizabeth Crossley and her affiliates.
TRIAL/PREVIEWS
Trial/Preview Makeup/Hair services can be booked at any time pending availability. Trial/Preview is to be paid on or before service date.

MAKEUP/HAIR BOOKINGS
All other makeup/hair services such as formals and special occasions require a $50 Retainer/Deposit and a minimum of 48 hours to cancel or reschedule the booking. Some bookings may require a Contract signed. Official quotes are able to be sent to a client, this quote is for information purposes only and does not guarantee a booking.
Retainer/Deposit is non-refundable. If no deposit is taken at the time of booking the appointment, then a cancellation fee may still apply if less than 48 hours notice is given. If cancellation by the Artist occurs for any reason, any amount paid including Retainer/Deposit is refundable.
If the artist cancels at any time or if unable to perform her duties for any reason and not be able to find a replacement artist/s, the Retainer/Deposit paid or individual service payment will be fully refunded within two weeks.
Client agrees that the refund of 100% of the Retainer/Deposit is the only liability to Elizabeth Crossley and her affiliates.

TRAVEL/ PARKING
Travel is complementary within a 50km radius of Artist Residence. Outside of 50km, travel is calculated based on distance and not time unless there are extenuating circumstances outside of Artist control such as severe weather or traffic incidences. Elizabeth Crossley is a mobile Makeup Artist/Hairstylist and travels for all Bookings.
Any tickets such as flights/ferry/barge and any accommodation/transfers if required is to be organised and paid for by the client. In circumstances when parking fees apply, the client will be required to cover the charges when services are being conducted, for example hotel parking, secure parking and metered parking. An invoice can be sent to client with receipt of parking post event/Wedding.

ADDITIONAL INFORMATION
There is no fee for an early start time unless prior to 6am, pricing upon request.
There are no additional charges for extra Artists required for a booking in the event Elizabeth Crossley requires assistance for makeup/hair services. All assistants are trained, qualified and insured.
For any Hair/Makeup service the Artist allows 45 minutes to 1 hour per Makeup service and 45 minutes to 1.5 hours for Hairstyling dependent on various factors such as Hair length/style required.  Previews/Trials are not to exceed 1.5 hours per service. It is understood extra time is usually required for discussion/changes with preview/trial bookings. An extra charge may apply if booking exceeds 2 hours per service. Acceptance of completed makeup/hair service by client is acknowledgement by client that makeup/hair is done to his/her satisfaction, changes are able to be made if required and within booked timings.

LIABILITY
Elizabeth Crossley requires information on whether the client has skin conditions or allergies. In no event shall Elizabeth Crossley have any liability for incidental, or consequential damages however characterised, for example eczema, sensitive skin and eyes. All brushes, tools and makeup products are kept sanitary and are sanitised between every makeup application. Any skin or hair condition should be reported by the client to the makeup artist prior to application and, if need be, a sample test may be performed on the skin to test reaction. Client(s) agree to release the artist, Elizabeth Crossley from liability for any skin complications due to allergic reactions. Elizabeth Crossley takes allergies and skin conditions seriously and does reserve the right to refuse any application of products and use of tools/brushes in the event of any contagious skin conditions.

PHOTOGRAPHS/ SOCIAL MEDIA
Elizabeth Crossley reserves the right to take photographic or film records of any hair/makeup services, and may use any such photographs for promotional and/or commercial purposes on social media/website/printed materials – Written consent is obtained when client agrees to Terms and Conditions and signs and returns the Service Contract.

 These terms and conditions were updated January 2019

 

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